Skip to main content

Local Government Ombudsman

The Local Government Ombudsman (LGO) looks at complaints about councils and some other authorities and organisations, including education admissions appeal panels and adult social care providers (such as care homes and home care providers). It is a free service. Our job is to investigate complaints in a fair and independent way. If you have a problem with a council service, you should first complain to the council. But if you are still not satisfied, we may be able to help.

The LGO can investigate complaints relating to schools including

  • School admissions and allocations
  • School transport
  • Some aspects of special education needs
  • School exclusions
  • Complaints about tuition at home

The LGO can investigate complaints about Adult Social Care relating to care arranged direct with a care provider by:

  • Someone paying with their own or family money
  • Someone using money provided by a council
  • Care provided by a council

Who to contact

0300 061 0614
Or you can text ‘call back’ on 0762 480 3014
Local Government Ombudsman Website

Where to go


Time / Date Details

Opening Times
Opening Times
DayOpening TimeClosing Time
Monday 08:30 17:00
Tuesday 08:30 17:00
Wednesday 08:30 17:00
Thursday 08:30 17:00
Friday 08:30 17:00
Local Offer

Local Offer

This service is listed for your information. Its inclusion on the Family Services Directory does not imply endorsement, approval or recommendation by Lincolnshire County Council. For more information, go to Terms & Conditions

Back to top