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SENDIASS – Special Educational Needs and Disability Information Advice and Support Service (LIAISE)

1. What is SEND? 2. Identifying and Assessing SEND 3. How schools and other Educational settings support children with SEND
4. EHC Needs Assessment 5. SENDIASS -  Information and Advice Service (LIAISE) 6. The Graduated Approach


Liaise is a free, confidential and impartial Special Educational Needs and Disability (SEND) Information and Support Service for Lincolnshire. They offer information and advice about SEN and Disabilites to parents, young people and children (0-25). 

They provide inital help and support via telephone and email. and have a confidential Helpline for parents and young people. If you need further help and support a Liase Caseworker can be allocated, 

Liaise have a high level of parent involvement in the service via the Lincolnshire Parent Carer Forum.

The information, advice and support provided in relation to SEND includes:

  • helping you to understand SEND law and legal information;
  • understanding SEND policy and how it works in practice in Lincolnshire;
  • information on SEND support in schools, colleges and in relation to pre-school settings;
  • support with getting the views of children, young people or parents' views heard by schools, health providers, the Local Authority (this could include attending meetings or help writing letters or filling in forms);
  • EHC needs assessments and education, health and care plans;
  • personal budgets;
  • SEND tribunals, mediation and disagreement resolution;
  • school admissions and exclusions;
  • support with raising complaints about health, education and care relating to SEND; and
  • giving information about other organisations who could help including local HWLincs, local and national charities, and parent support groups.

Who to contact

Telephone 0800 195 1635


Where to go

Liaise (SEND Information, Advice and Support Service in Lincolnshire)

Myle Cross Centre
Macaulay Drive
Lincoln LN2 4EL

Car parking and disabled access is available.

Time / Date Details

Please telephone 0800 195 1635 to find out information on Special Educational Needs and/or Disability, or to be referred to a Liaise Caseworker if you need more specialist advice.

Opening Times

Monday 08:00 -18:00 - Family Information Service
Tuesday 08:00 -18:00 - Family Information Service
Wednesday 08:00 -18:00 - Family Information Service
Thursday 08:00 -18:00 - Family Information Service
Friday 08:00 -18:00 - Family Information Service
Monday 09:00 -16:00 - Liaise Advice Line
Tuesday 09:00 -16:00 - Liaise Advice Line
Wednesday 09:00 -16:00 - Liaise Advice Line
Thursday 09:00 -16:00 - Liaise Advice Line
Friday 09:00 -16:00 - Liaise Advice Line

Other Details


We aim to respond to your initial call into the Family Information Service within 2 working days.

Referral required - Self Referral

Parents, carers, children and young people can refer directly into the service for information, advice and support. 

Telephone and email support from a Liaise Caseworker is available on the Liaise Advice line between 9.00 am and 4.00 pm Monday to Friday.

Initial calls into the Family Information service can be made between 8.00 am and 6.00 pm Monday to Friday.

Specific age range 0 - 25 Yrs

Related links  Information, Advice and Support Services Network

Related Services

Special Educational Needs and Disabilities (SEND) Team

HWLincs Lincolnshire

Family Information Service

Local Government Ombudsman


Lincoln Parent Carer Forum

If you are unhappy about the support you have received from Liaise, or any other aspect of the service, you can contact Sharon Schofield, Senior Liaise Officer, in the first instance by emailing

You can also use Lincolnshire County Council's complaints procedure, which can be found here, which ia also where you can download the councils's complaints policy and complaints procedure.

Liaise has its own confidentiality policy, and any details we take will be recorded on our database which is independent of all other local authority services.

Information will not be shared outside of Liaise unless permission is given for it to be shared, or there is a legal requirement for us to do so.

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EHC Assessment
The Graduated Approach
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