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Complaints and Appeals

The following is a summary of the people and organisations which can consider complaints about decisions and provision in relation to children and young people with education, health and care needs. Chapter 11 of the SEND Code of Practice also provides detailed information about 'Resolving Disagreements'.

Early Years/School/College provision:

The first step with a concern or complaint about provision is to speak to the Early Years provider, school or college. You can ask to see their complaints policy or procedure if it is not already available on their website.

Once you have you have followed the providers complaints procedure, if this has not resolved the problem or you are unhappy with the outcome you can then complain to the following, depending on the type of complaint and provider.

You can also contact the Together Trust for the Disagreement Resolution Service for concerns about how providers carry out duties.

EHC Needs assessment process for disagreements:

Undergoing EHC assessment:

Decision not to issue EHC plan:

EHC Plan:

Disability discrimination:

The first step is to raise the issue with the service provider eg Early years provider, school or college. You can ask to see their complaints policy or procedure if it is not already available on their website. If you are not satisfied with the response you can then complain to:

Health complaints:

The First Step when you have a concern or complaint about an NHS service is to raise the issue with the service eg GP, Pharmacy. You can also get help and support from your local PALS. If the issue remains unresolved you can follow the NHS complaints procedure. If you are unsatisfied with the response from the NHS you can complain to the Parliamentary and Health Service Ombudsman

Social care complaints:

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